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Knowledge Management
Every business has both tacit and explicit knowledge. One is undocumented, and the other documented about what is "known" in the company. This knowledge may include information about products and services or information about how the company works with a particular supplier. No matter what type of knowledge an e-business has, the company must put into place processes for organizing that knowledge.
 
Knowledge management includes managing intellectual capital, such as best practices, critical business processes and operating metrics. Establishing ongoing processes for acquiring, organizing and distributing this knowledge about customers, products and processes is critical to success. The business domains, SCM, CRM, and core business operations, are dependent on this information and these intellectual assets.

Know more about each of these process: click here
 
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